Telephone 電 話
As your company's representative, your phone manners should be impeccable. Too many workers who are abrupt on the phone rationalize their behavior by saying it's okay or even expected.
since they're at work, but this isn't true. You are putting across your company's image and should work just as hard at it on the phone as you would in person.
作為公司的代表,你打電話的舉止應(yīng)該是無(wú)可挑剔的，Everyday Etiquette 辦公室的日常禮儀。許多在打電話時(shí)舉止粗魯?shù)墓ぷ魅藛T給自己的行為找理由，說(shuō)那是可以接受的，甚至理應(yīng)如此，因?yàn)樗麄冋诠ぷ鳌５@是說(shuō)不通的。你實(shí)際上是在為公司樹立形象,因此應(yīng)該就像面見對(duì)方一樣盡可能打好電話。
There are several accepted ways to answer a telephone at work. You can simply say “ Hello” or you can say your name, as in “ June Johnson speaking.” You don't need to say the company's name if a receptionist or a secretary has already done so. Try to speak in a pleasant, unrushed voice. If you are rushed and can't talk, it's better to say this and make plans to call back later. Don't rustle papers or work while you're speaking on the phone.If you're really too distracted to speak, then reschedule the call.
接工作電話有幾種廣為接受的方式，商務(wù)英語(yǔ)《Everyday Etiquette 辦公室的日常禮儀》。你可以只說(shuō)"你好"或說(shuō)出你的姓名,如"我是瓊·約翰遜。"如果接線員或秘書已經(jīng)說(shuō)出了公司的名字,你便不必再說(shuō)。通話時(shí)盡量聲音悅耳,不急不躁。如果你手頭正忙無(wú)法說(shuō)話,最好實(shí)話實(shí)說(shuō)，告訴對(duì)方一會(huì)兒再打過(guò)去。通話時(shí)不要讓紙張瑟瑟作響,也不要邊說(shuō)邊工作。如果你實(shí)在無(wú)法集中精神通話,那就安排另外通話的時(shí)間。
It's okay and sometimes even necessary to screen your calls. But there's a right and a wrong way to do this. First train your secretary to do it politely. It's better to ask “ May I know who's calling?” than “ Who is this?” or even “ Who's calling?” Second, don't instruct your secretary to say you are out when you are in. It's acceptable to be in but too busy to talk at the moment and it's always better to be honest. Callers sense the difference, and besides, it may not look good if you're always out.
有選擇地接電話是可以的,有時(shí)甚至是必要的。但是如何做則有正誤之分。首先訓(xùn)練你的秘書要有禮貌。最好問(wèn)"我能問(wèn)是哪位打來(lái)的嗎?"，而不是"誰(shuí)呀?",更不是"誰(shuí)在打電話?"。第二,不要教你的秘書在你在的時(shí)候說(shuō)不在。說(shuō)工作太忙無(wú)暇通話是可以接受的--以誠(chéng)相待永遠(yuǎn)是上策。打電話的人能聽出不同,況且,如果你總不在也不太好。
It's rude not to return telephone calls regardless of whom they are from. You might be ignoring a potential customer. Many peeople today don't bother to return phone calls, and if you work for someone else,it's highly unlikely that such behavior is acceptable. When you do return calls, try to place them yourself. If you must have your secretary make the call, then get on the line immediately. It's not polite to keep someone waiting when you've placed the call.
不回電話是無(wú)禮的--不管電話來(lái)自何人。你或許會(huì)錯(cuò)過(guò)一個(gè)可能成為客戶的人。當(dāng)今許多人不屑回電話,但如果你身為別人的雇員,如此行為恐怕難以接受。當(dāng)你能夠回電話時(shí),盡量自己做。如果你必須先讓你的'秘書代勞,那么應(yīng)盡快接過(guò)電話。如果電話是你打的,讓對(duì)方久等是不禮貌的。
Handling Mail
處理信件
Good manners also dictate that you handle your mail promptly and courteously. Unless mail is obviously mass-produced, it should be deemed worthy of a reply. Most bosses don't like discovering that their employees are unresponsive to business calls and letters.
得體的行為舉止也體現(xiàn)在你能及時(shí)有禮貌地處理信件。除非是那些大量散發(fā)的郵件,每一郵件都值得予以回復(fù)。許多老板不愿看到他們的雇員對(duì)商務(wù)電話和信函遲遲不予答復(fù)。
Faxes and E-Mail
傳真和電子郵件
The arrival of fax machines and desktop computers in most offices has also given rise to a new etiquette regarding their use. Never assume that either a fax or e-mail is private. And with that in mind, never send any communication via either method that you wouldn't like to have your boss, or even your entire office, read. Most fax machines are located in public places, so anyone who passes by can read them, and some businesses routinely screen their employees' e-mail. (That's not necessarily polite, but it's easier to keep e-mail impersonal than to tell the boss she can't read it.)
傳真機(jī)和桌面電腦進(jìn)入大多數(shù)辦公室以后也產(chǎn)生了一種新的有關(guān)使用傳真機(jī)和電腦的禮儀。決不要認(rèn)為傳真或電子郵件是私人的。清楚這點(diǎn)就不要使用它們發(fā)任何你不愿讓老板甚至是整個(gè)辦公室都能讀到的信件。大部分傳真機(jī)放在公共地點(diǎn),所以每位經(jīng)過(guò)的同事都可以看,而有些公司例行公事地檢查雇員的電子郵件。(那不見得是禮貌之舉,但讓電子郵件成為非私人郵件要比告訴老板請(qǐng)勿閱讀更容易些。)
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