現代公關禮儀公開課

2021-07-11 禮儀常識

　　導語：公關禮儀顧名思義是指公關人員在公關活動中應遵循的禮儀要求，并不包括其他場合的禮儀。但是，公關禮儀與其他交際禮儀也有相通之處，只不過目的、對象有所不同罷了。以下是小編整理現代公關禮儀公開課的資料，歡迎閱讀參考。

　　一、語言類禮儀：可分為語音類、口語類和書面類三種禮儀形式。

　　語音類：是通過不同的語音來表示禮儀的意思，即通過聲音的高低、音色、語速、聲調等來暗示不同的意義。首先聲音表達要讓人感到真實、樸實、自然；其次音量要控制得當，需輕柔時勿高昂，需低沉時勿喧嘩；再次音調要注意抑揚頓挫、和諧有致。

　　口頭類：通過口頭語言的方式表達的各種禮儀，即以談話的方式表示禮節。表達要注意時間原則、地點原則、對象原則。

　　書面類：是通過書面語的方式表達的禮儀，用于非面對面人際交往時所運用的。通過感謝信、賀電、函電、唁電、請柬、祝辭等書信形式來傳情達意。其二大特點：一是禮節性；二是規范性。

　　二、身體語言類：分為表情語言和動作語言。

　　表情語言類：通過人的臉部各種各樣的表情來傳遞的禮儀，人的臉部是人世間最豐富多情的一道風景線，包括眼、眉、嘴、鼻、顏面肌肉的各種變化以及整個頭部的姿勢等。比如人的眼睛是人的表情語言中語匯最豐富的，“眼語”是像靈魂的一面鏡子，通過其可以觀察到對方是否喜歡你、支持你。所謂深沉的注視表示崇敬，橫眉冷眼指仇敵，眉來眼去指情人暗送秋波。

　　動作語言類：通過人的各種身體的動作傳達禮儀。人的身體動作非常多，有手語、肩語、腿語、腰語、足語等。其中手語是語義中最豐富的動作語言，如用大拇指表示贊揚、了不起；伸出小拇指表示鄙視；在人背后指點表示不禮貌；拇指朝上表示好，朝下表示壞；向上同時伸出中指和食指成“v”字，表示勝利()；用拇指和食指圈成“o”形表示ok。

　　三、飾物語言類：通過服飾、物品等語言符號表達一定的思想和情感意義的禮儀行為。一種是由服裝、飾物化妝美容等代表的'禮儀，一種是通過各種物品代表的禮儀。

　　首先，服飾和物品昭示著社會風尚。其次，服飾和物品是一種情感的象征。再次，服飾和物品是一種美的演繹。

　　四、灑晏類禮儀：通過設宴酒吃飯表示對客人的尊重和歡迎的一種禮節，古今中外，以酒宴款待親朋好友已成為慣例。一則，通過美味佳肴表達對朋友親人的深情厚意。二則通過宴席上種種禮儀行為表示對客人的尊重禮貌，以求此后友好的發展互相的關系。

　　延伸閱讀：

　　英文版

　　1. Language etiquette: it can be divided into three forms: phonetic, oral and written.

　　Phonetic class: the meaning of etiquette is expressed through different phonetics, namely, the sound level, tone, speed and tone of voice. The first voice is to make people feel real, simple and natural. Second, the volume should be controlled properly. Don't make noise when you need to gently. Again, note the cadence and harmony.

　　Oral class: the various manners expressed through the oral language, which means the etiquette of talking. The expression should pay attention to the principle of time, place principle and object principle.

　　Written: a written form of etiquette that is used in non-face-to-face interpersonal communication. To convey your feelings through letters of thanks, congratulations, letters, messages, invitations, greetings, etc. The second characteristic: first, courtesy; The second is normative.

　　2. Body language: expression language and action language.

　　Facial expression language class: through out all kinds of expressions to pass the etiquette, the person's face is in the world the most abundant amorous a scenery line, including eyes, eyebrows, mouth, nose, all sorts of change of facial muscles and the entire head posture, etc. For example, the person's eyes are the most abundant words in the person's expression language. "eye language" is a mirror of the soul, which can be seen through it to see if the other person likes you and supports you. A deep stare is a sign of reverence, and a cross-brow is a sign of an enemy that is flirting with the eyes of a lover.

　　3Action language: communication etiquette through the movements of various bodies. Human body movements are very many, have sign language, shoulder language, leg language, waist language, foot language and so on. Among them, sign language is the most abundant action language in the semantics, such as praise with the thumb, great; Hold out your little thumb to show contempt; It's not polite to give directions behind people; Thumbs up, good, bad; The middle finger and forefinger are "v", indicating victory (); Circle the "o" shape with your thumb and forefinger to indicate ok.

　　Three, the decorations language category: expresses certain thought and the emotional meaning of the etiquette behavior through the language symbol such as dress, article. One is the etiquette that is represented by clothes, decorations, cosmetics, etc. One is the etiquette that is represented by various objects.

　　First, clothes and objects show social fashion. Secondly, clothing and objects are a symbol of affection. Again, clothing and objects are a kind of beauty deduction.

　　4 the etiquette of the ceremony: to show respect and welcome to guests by dining and drinking, which has become a common practice in China and abroad. For one thing, express your affectionate kindness to your friends and relatives through delicacies. The second is to show respect and courtesy to the guests through all manner of manners in the banquet, so as to develop friendly relations with each other thereafter.

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